Web Survey Bibliography
Title Telephone versus face-to-face interviewing of national probability samples with long questionnaires: Comparisons of respondent satisficing and social desirability response bias
Author Holbrook, A. L.; C., Green, M. C., Krosnick, J. A.
Source Public Opinion Quarterly (POQ), 67, pp. 79-125
Year 2003
Access date 22.04.2014
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Abstract
The last 50 years have seen a gradual replacement of face-to-face interviewing with telephone interviewing as the dominant mode of survey data collection in the United States. But some of the most expensive and large-scale nationally funded, long-term survey research projects involving national area-probability samples and long questionnaires retain face-to-face interviewing as their mode. In this article, we propose two ways in which shifting such surveys to random digit dialing (RDD) telephone interviewing might affect the quality of data acquired, and we test these hypotheses using data from three national mode experiments. Random digit dialing telephone respondents were more likely to satisfice (as evidenced by no-opinion responding, nondifferentiation, and acquiescence), to be less cooperative and engaged in the interview, and were more likely to express dissatisfaction with the length of the interview than were face-to-face respondents, despite the fact that the telephone interviews were completed more quickly than the face-to-face interviews. Telephone respondents were also more suspicious about the interview process and more likely to present themselves in socially desirable ways than were face-to-face respondents. These findings shed light on the nature of the survey response process, on the costs and benefits associated with particular survey modes, and on the nature of social interaction generally.
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Year of publication2003
Bibliographic typeJournal article
Web survey bibliography - Krosnick, J. A. (41)
- Assessing the Accuracy of 51 Nonprobability Online Panels and River Samples: A Study of the Advertising...; 2016; Yang,Y.;Callegaro,M.;Yang,Y.;Callegaro,M.;Chin,K.;Yang,Y.;Villar,A.;Callegaro, M.; Chin, K.; Krosnick...
- Establishing the accuracy of online panels for survey research; 2016; Bruggen, E.; van den Brakel, J.; Krosnick, J. A.
- Moderators of Candidate Name-Order Effects in Elections: An Experiment; 2016; Kim, Nu.; Krosnick, J. A.; Casasanto, D.
- Understanding Society Innovation Panel Wave 7: Results from Methodological Experiments; 2015; Blom, A. G.; Burton, J.; Booker, C. L.; Cernat, A.; Fairbrother, M.; Jaeckle, A.; Kaminska, O.; Keusch...
- Comparing response order experiments with probability and non-probability samples; 2015; Yeager, D. S.; Krosnick, J. A.; Silber, H.
- A critical review of studies investigating the quality of data obtained with online panels based on...; 2014; Callegaro, M., Villar, A., Yeager, D. S., Krosnick, J. A.
- Online panel research: History, concepts, applications and a look at the future; 2014; Callegaro, M., Baker, R., Bethlehem, J., Goeritz, A., Krosnick, J. A., Lavrakas, P. J.
- Improving ability measurement in surveys by following the principles of IRT: The Wordsum vocabulary...; 2012; Cor, K., Haertel, E., Krosnick, J. A., Malhotra, N.
- Improving Question Design to Maximize Reliability and Validity; 2012; Krosnick, J. A.
- How accurate are surveys of objective phenomena?; 2012; Chang, L. C., Krosnick, J. A.
- A Systematic Review of Studies Investigating the Quality of Data Obtained with Online Panels; 2012; Callegaro, M., Villar, A., Krosnick, J. A., Yeager, D. S.
- Measuring americans' issue priorities. A new version of the most important problem question reveals...; 2011; Yeager, D. S., Larson, S. B., Krosnick, J. A., Tompson, T.
- Experiments for evaluating survey questions; 2011; Krosnick, J. A.
- Does mentioning "some people" and "other people" in a survey question increase the...; 2011; Yeager, D. S., Krosnick, J. A.
- Measuring User Satisfaction in the Lab: Questionnaire Mode, Physical Location, and Social Presence Concerns...; 2011; Jans, M., Romano, J. C., Ashenfelter, K. T., Krosnick, J. A.
- Measuring Intent to Participate and Participation in the 2010 Census and Their Correlates and Trends...; 2010; Pasek, J., Krosnick, J. A.
- Assessing the Accuracy of the Face-to-Face Recruited Internet Survey Platform: A Comparison of Behavioral...; 2010; Villar, A., Malka, A., Krosnick, J. A.
- Study of Non-Probability Sample Internet Surveys' Estimates of Consumer Product Usage and Demographic...; 2010; Yeager, D. S., Carter, A., Tewoldemedhin, H., Krosnick, J. A.
- User’s Guide to the Advance Release of the 2008-2009 ANES Panel Study ; 2009; DeBell, M.; Krosnick, J. A.; Lupia, A.; Roberts, C.
- Question and Questionnaire Design; 2009; Krosnick, J. A., Presser, S.
- Attrition in a Face-to-Face Recruited Internet Panel with Substantial Incentives; 2009; Malka, A., Krosnick, J. A., Ackermann, A., Debell, M., Turakhia, C.
- Lessons Learned About How to Accomplish Effective In- Person Recruitment of a Web-Equipped Survey Panel...; 2009; Ackermann, A., Krosnick, J. A., Turakhia, C., Debell, M., Malka, A., Jarmon, R.
- Comparison Study of Probability and Non-Probability Sample Surveys Conducted by Internet and Face to...; 2009; Yeager, D. S., Krosnick, J. A.
- Does Weighting Improve the Accuracy of Data from Non- Probability Internet Survey Panels of People Who...; 2009; Yeager, D. S., Krosnick, J. A.
- National Surveys Via RDD Telephone Interviewing vs. the Internet: Comparing Sample Representativeness...; 2009; Chang, L. C., Krosnick, J. A.
- Scientific Survey Research: Sustainable in an Online World?; 2009; Krosnick, J. A.
- Money for Surveys: What about Data-Quality?; 2009; A.Krosnick, J. A.
- The accuracy of online surveys with non-probability samples; 2008; Krosnick, J. A.
- ‘For Example’: How Different Example Types in Online Surveys Influence Frequency ; 2008; Berent, M., Krosnick, J. A.
- Comparing the Results of Probability and Non-probability Telephone and Internet Survey Data; 2008; Wang, R., Krosnick, J. A.
- “For Example…,” How Different Example Types in Online Surveys Influence Frequency...; 2008; Berent, M., Krosnick, J. A.
- Response option ordering: Reconciliating meanings conveyed by rating scale position and label. Unpublished...; 2007; Garland, P., Krosnick, J. A.
- Vote Over-Reporting: Testing the Social Desirability Hypothesis in Telephone and Internet Surveys; 2005; Holbrook, A. L., Krosnick, J. A.
- The Economist/YouGov Internet Presidential poll.; 2004; Fiorina, M., Krosnick, J. A.
- Telephone versus face-to-face interviewing of national probability samples with long questionnaires:...; 2003; Holbrook, A. L.; C., Green, M. C., Krosnick, J. A.
- Can What We Don’t Know (about “Don’t Know”) Hurt Us?: Effects of Item Non-response...; 2003; Krosnick, J. A., Behnke, C. S., Lafond, C. R., Thomas, R. K.
- The threat of satisficing in surveys: The shortcuts respondents take in answering questions; 2000; Krosnick, J. A.
- Survey research; 1999; Krosnick, J. A.
- Designing rating scales for effective measurernent in surveys; 1997; Krosnick, J. A., Fabrigar, L. R.
- Mail Surveys for Election Forecasting? An Evaluation of the Columbus Dispatch Poll; 1996; Krosnick, J. A.
- Response strategies for coping with the cognitive demands of attitude measures in surveys; 1991; Krosnick, J. A.